The Goods. Delivered.
How it works
What our customers are saying:
These guys are GREAT! I've been getting my coffee delivered by bike for ages - now I can get so much more and it's awesome! Lots of lovely new products added lately, quality is always very good and the customer service is EXCEPTIONAL. I'll continue to tell all my neighbours :)
Thank you Bikeable Team - you're super!
Fast service, great food. Lunch was amazing! Thank you :)
I Just got my first delivery yesterday,....love it love it love...love it. The delivery guy was very friendly,...we had a little chat and on his way he was. You guys rock,...
Frequently Asked Questions
HOW DOES REGULAR DELIVERY WORK?
You can choose to have almost any product delivered to you on a regular basis, whether it's weekly, bi-weekly, every three weeks, or monthly. See our Regular Delivery page for more information.
*** Regular delivery orders are processed the day of your delivery. For Example: If you choose delivery every 2 weeks for delivery on friday, your credit card will be charged every 2nd Friday morning.***
HOW DOES DELIVERY WORK?
If you are in our service area (lower Hamilton, Dundas, Ancaster and parts of Hamilton Mountain), you can choose free delivery (delivered between the hours of 9am and 6pm) or scheduled delivery time slots for a small fee at checkout. For almost all orders, you do not need to be home to accept your delivery. The exception is for orders containing alcohol. We are legally required to obtain your signature for the delivery. We try to make this easy by sending sms and email notifications when our riders are 30-60mins away from your home. You can also track our riders in real time via google maps (see photo below). You can leave custom messages in the checkout page for our friendly bikeable delivery agents. See our 'How Delivery Works' page for more information.
REAL TIME RIDER TRACKING
We send out sms/email notifications with embeded link that allows you to track and communicate with our riders in real time so you are never wondering when you order will come.
HOW DO ALCOHOL DELIVERIES WORK?
Simply create your order and choose a delivery window, and we will send you a notification when we are approximately 30 minutes away. You need to be home and 19 years of age or older to receive your delivery. There is also a $4.00 alcohol delivery fee mandated by the AGCO.
HOW DO YOUR PRICES COMPARE TO OTHER GROCERY STORES?
We strive to match or beat local retail pricing, which means that in most cases you will be paying the same (and perhaps even less) than you would in a 'regular' grocery store (think Fortinos, Sobeys, etc). Plus, we deliver right to your door! For free!
HOW DO REFUNDS/RETURNS WORK?
Every order that we prepare for delivery is closely inspected to make sure that everything is in great condition before it arrives at your door. The items in your order are carefully packaged to avoid damaging sensitive items such as glass containers or fresh bread.
If we deliver an item that has been damaged, or if you find a problem with the item after it has been opened, please let us know as soon as possible. We will happily process a refund. We believe in transparent (i.e. no small print or hidden messages) business practices. We always will strive to provide the best possible customer experience.
For one time purchase orders, we do not charge your credit card or paypal account immediately, only an authorization check. Once we have packed and delivered your order in full, we then will 'capture payment'. This allows us to correct the order amount should anything be out of stock or not up to our quality standards. This will be communicated to you via email and a packing list notifying you of any missing items from your order.
HOW SECURE ARE MY ONLINE ORDERS?
We know you take security seriously, so do we....we shop online too! That is why we have partnered with Shopify, the world leader in ecommerce software. They provide world-class security for processing all orders, ensuring that your sensitive banking information cannot be intercepted by any third party. For more technical information on Shopify’s security protocols please click here.
WHEN WILL YOU DELIVER TO TORONTO? HAMILTON MOUNTAIN?
We now deliver to portions of Hamilton Mountain! Toronto is on the horizon! Join our mailing list to stay informed on all news regarding Bikeables!